Posted by ARCSI written by Yusuf Mehmetoglu, Maid Bright
Customer feedback whether it is positive or negative is crucial for any service business and is a driving force for businesses. Feedback can vary in terms of type and has an overall impact for the way a company does business. It is ultimately up to a company if they respond or react to customer feedback, but it is beneficial to respond to your customers’ feedback for the strong image of your company. Below are some ideas and about responding to customer feedback.