Frequently Asked Questions

What if I'm not satisfied with the cleaning?

The Maid Bright guarantee is simple. If you are not completely satisfied with our cleaning service, simply contact us within 24 hours and we will happily come and re-clean the questionable area at no additional charge. At Maid Bright, our job is not finished until you are completely satisfied!

Am I liable for worker's compensation?

Maid Bright pays all local, state, federal and social security taxes. So when you hire Maid Bright to clean your home, there is no need to be concerned with tax forms and paperwork because Maid Bright will properly handle those issues.

What will Maid Bright do in my home?

Before the first cleaning, a Maid Bright manager will come and conduct a free, in-home estimate that will allow us to assess and better understand your house cleaning needs. Our cleaning service includes cleaning and dusting baseboards, pictures, lamp-shades, knick knacks, windowsills, furniture and basic light fixtures in all rooms and washing and/or vacuuming floors throughout.

In the kitchen we will spot clean cabinets, dust and wipe appliances, clean the sink, and wash the floor. In the bathrooms, sinks, floors, tubs and shower stalls will be scrubbed and cleaned. We will try our very best to meet your special needs as well.

Do I have to be home when a Maid Bright cleaning team comes to my house?

Most customers are not home when the cleaning team arrives. For security, only the Maid Bright supervisor has access to your house keys. If you decide not to provide a key and we are unable to access your home for a scheduled cleaning, you may incur a lock-out charge.

What is my relationship with Maid Bright?

Our business depends on open communication and we encourage you to be candid when evaluating our service. If you are satisfied then tell a friend. If you see areas for improvement, just let us know and we will do our best to incorporate your suggestions into our service.

Should I provide cleaning supplies or equipment?

For your convenience, Maid Bright provides all equipment and supplies necessary to clean your home as described in the service description unless otherwise noted.

What should I do if I need to change the date of a scheduled cleaning?

Please just call us 72 hours in advance and we will happily reschedule for you.

How can I trust Maid Bright?

Your Maid Bright cleaning team will always take every measure possible to assure safe handling of your things while cleaning your home. Since sometimes accidents cannot be prevented, Maid Bright and its employees are insured and bonded so that you can be rest assured that you are protected against loss and/or breakage.

When you entrust your house key to a Maid Bright manager, it will immediately be incorporated into the Maid Bright lock box system. The physical keys and corresponding location list are kept in two separate locations to provide an extra security measure for your home.

What do I have to do before the cleaning?

In order for Maid Bright to provide you with the best service, we ask that you take a couple minutes to put away personal and household items.

What if something in my home is damaged or broken during a cleaning?

We do our best to handle your things with the most care, however, sometimes accidents cannot be prevented. Should damage or breakage occur while we are cleaning your home, we will make every effort to repair the item or replace the item should repair not be possible. Insurance claims will be filed when appropriate.

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