Reston Chamber Spotlight is a bi-weekly feature sponsored by the Greater Reston Chamber of Commerce. This week’s spotlight is on Maid Bright, a housecleaning company and 2015 Best of Reston winner. Co-owner Yusef Mehmetoglu explained his business philosophy to Reston Now.
RN: Why did you decide to start or locate your business in Reston?
MB: Our business is located in Sterling, but we are part of the Reston Chamber. We live in Reston and believe it is a great community to be a part of and raise a family.
RN: What are the challenges and rewards of being a business owner?
MB: Being a business owner is both rewarding and challenging. For one thing, you are your own boss. But this also means you are responsible for everything that happens in your company. You have to keep a good reputation and make sure your customers are satisfied. Also, being a business owner can sometimes mean that you are working longer hours than you normally would at a full-time job.
RN: Name something about your business that most people don’t know?
MB: We started Maid Bright from the basement of our townhome about 11 years ago, and we actually cleaned some of the homes ourselves in the beginning because we did not have enough cleaning crews.
RN: What is the unique value your client’s get when using your services?
MB: Our clients know that we never compromise on our service quality and we have a 24-hour guarantee. If for some reason our client is unhappy with their service, we will resend our cleaning crew to complete the job to their liking. We use environmentally friendly products, which they know will not harm their children, home and pets.
RN: Describe a typical day as the business owner.
MB: My day starts out by looking at my schedule for any meetings, interviews or customer issues that I need to take care of. Then, I check-in with our office staff to discuss any important issues for that day or week like sick calls, vacations and any feedback or request that we need to respond to from a customer. Depending on my schedule, I am usually out of the office and making phone calls and attending networking events and meetings.
RN: How has the Greater Reston Chamber of Commerce helped your business grow?
MB: The Reston Chamber of Commerce has enabled us to meet many people and introduced us to the community. Furthermore, the chamber hosts many networking events that we have attended to reach out to the community and grow our business.
RN: What is the quote that best describes your business?
MB: “Whatever you do, do it well. Do it so well that when people see you do it they will want to come back and see you do it again and they will want to bring others and show them how well you do what you do.”-Walt Disney
RN: What is your advice to someone who is thinking about owning a business?
MB: My advice for someone who is planning on owning is a business is to have a good business plan. Be prepared for the challenges you may have as your business grows such as costs associated with hiring, advertising, finding good people to work with and committing your time.